Molly Wakley

Customer service should always be a businesses main focus! United definitely learned this the hard way! It's sad to think of how much money they could have saved and all the bad press that could have been avoided if they had simply done their job the right way the first time! Before the days of social media incidents like this probably wouldn't of had nearly as massive of an effect. Social media allows information to be shared instantly. I'm always surprised and frankly a little annoyed with how many negative complaints I see on social media, but they have an impact on the way I view companies. I'm seen people complain about customer service at different clothing boutiques or restaurants and it really does diminish my outlook on those companies. In the case of United Dave Corroll seemed to be providing true beneficial information, however I think a lot of people will bash companies when they really don't deserve it! I work at a clothing boutique and I know we've

I found this case to be a little bit of an overreaction. I don't fully understand why OK Go was so against posting their video on YouTube to begin with if they ended up posting it there in the end. I do however understand the frustration with the airline posting the video without permission. It's hard to tell if S7 posted it fully understanding they were breaking the rules or if they simply made a mistake, either way I can understand why OK GO would be upset. Social Media needs to be a companies baby. It has so much power over the way a company is viewed and their reputation in society. With that being said wanted to make sure content is published where you want and when you want it is a valid concern, I just don't really understand why YouTube was such a negative choice. I think YouTube is a much better option for a music video then Facebook Video. The only place I ever look for music videos is YouTube. It's interesting to see just how sticky big companies arguments ca

I found this case study shocking! I can't even comprehend how someone could have thought this was a good idea. In no world is it acceptable to take advantage of something as horrible as the events of 9/11 in order to make a profit! Not only that but the video itself was a mockery of the events. When the two men in the back fell into the mattress towers, what a complete lack of class! While I one hundred percent do not agree with the actions the Miracle Mattress took I don't think they're alone in taking horrible situations and trying to turn them around in order to profit a company. Some do it in a classy way and others do not but it could be a hard line to distinguish. This article and this article discuss different companies that did the same thing as Miracle Mattress in one way or another. My favorite was when Kenneth Cole twitted that all the uproar going on in Egypt during the Syrian Crisis was really just everyone freaking out about his new spring line. Insert palm

I am a member of the LDS church, and this study came as a surprise to me. I remember listening to this talk during General Conference and I loved it. I remember seeing a much different reaction. My social media accounts were blowing up with people Ponderizing scriptures and sharing the scriptures on their accounts. I didn't even know a site had been made selling merchandise. I think it's sad that there was a negative side to the story. I can see why people would get upset by this. It comes back to what we've discussed in class about transparency. If the site had made it very clear why it was created and put the relationship between Devin and Ryan out in the open I think the result my have been very different. I one hundred percent do not believe Elder Durrant chose to give that talk as a marketing strategy or to make more. I saw the good that came from that talk. It helped so many people come closer to their heavenly Father and learn more from the scriptures, myself include

This is a very interesting Case. I honestly don't know if I see one side as solely correct. I think Pastor bell was rude in making the comment and should be gracious in tipping. I am a firm believer in tipping however so I may be a little biased. However if the Restaurant had a privacy agreement than it one hundred percent makes sense that the employee was fired because they shouldn't have posted the picture. All around there isn't an easy answer as to right and wrong I think both players could have acted differently. As far as reputations go, the pastor shouldn't have expected the entire Applebee's staff get fired, she made the remark she should stand by her actions! If she didn't want something like that getting out she shouldn't have said it in the first place. This goes back to the Anthony Weiner post from last week. Own up to your actions. If the pastor had of said yeah I said that I was upset, It may not have become as big of a deal as it did. Due to h

Honesty is always the best policy! In Anthony Weiner's case being honest could have saved his career. Not only does social media have way more power than we give it credit for society is even more set on finding out the truth than it ever has been before. Since we now have the power we want to use it and discover what is truth and what is not. It blows my mind that individuals think they can get away with dishonesty. They never do, at some point it will all come out and the consequences are always worse. I remember as a kid the times I did something wrong and lied about it I always got in way more trouble than if I had just admitted it when I did something wrong. It's the same concept. This  article shares a lighthearted story of a girl who lied her way into a date with a boy she really liked, and couldn't quite get out of the lie. Obviously this is a much more lighthearted version of what lies can do to a person but the sentiment is all the same. If this young women had co